WARRANTY

This is not intended to be a legal document. It sets forth our guidelines for warranty. We are flexible in its implementation, and want to keep the interests of our customers foremost, to do the right thing as much as possible.

All items sold, with the exception of items that are clearly represented to be "used", "as is", or specify a different warranty period, are covered for one year by our exchange or repair warranty. We will repair the defective item or exchange it, at our option.

During the first 30 days, the item will be exchanged. If the item is no longer available to us, it will be exchanged with an item of equal or greater value.

After the first 30 days we will decide, with our customers input, the best course of action:

1. repair (item will be returned repaired)
2. exchange (item will be exchanged with same, equal, or better item, at our option)

In general, most items will simply be exchanged as repair is really not an option. Some mechanical items such as hard drives may be repairable, and these we would want to send to the factory for factory repair or exchange.

RETURNS

There are several possible reasons for returns. As with our warranty, we again wish to have a policy of doing the right thing.

We will accept a return for exchange during the first 30 days for any item that doesn't perform to our stated specifications, either as set forth on our web page, in the manufacturer's literature, or verbally at the time of sale.

If you feel that the product has been mis-represented to you in any way, you are eligible for a full refund.

If you find after ordering the item you find that you have ordered the wrong item, we will accept it back for exchange (as long as it is in original packaging or there is no damage)--though a restocking fee of 15% may be charged.

We accept memory, CPUs, and hard drives back for exchange only, not for refund.